Terms of Use

To use ATHLO you must create an account with accurate information and keep it up to date. You are responsible for keeping your credentials confidential and for all activity under your account.

NEXO may suspend or terminate accounts that violate these terms, show fraudulent activity, or put the platform or other users at risk. We may modify, improve, limit or discontinue product features at any time, and we do not guarantee uninterrupted availability.

These terms are governed by the laws of the Commonwealth of Puerto Rico. Any dispute shall be submitted to the competent courts of Puerto Rico unless the parties agree in writing to another resolution mechanism.

A gym using ATHLO is an independent business. It is not an employee, partner, franchisee, agent or representative of NEXO or ATHLO, and may not present itself as such.

• The gym is solely responsible for its services, facilities, schedules, staff and coaches.
• The gym sets its own prices, plans, memberships, promotions and renewal terms.
• The gym is responsible for its taxes, licenses, permits and legal compliance.
• The gym is responsible for refunds, cancellations and disputes with its own members.
• The gym is responsible for the accuracy of the information it publishes in ATHLO.

ATHLO provides technology to process payments through Stripe and Stripe Connect. NEXO is not a bank, financial institution or payment processor, and does not hold funds belonging to gyms or members.

Stripe may apply fees, identity verification, holds, reserves, account restrictions and chargebacks under its own terms. By using payments inside ATHLO you also accept Stripe's terms.

There are two separate commercial relationships: (a) the software subscription the gym pays to ATHLO/NEXO, and (b) the membership or service the athlete pays to the gym. Cancelling one does not automatically cancel the other.

Subscription cancellations take effect at the end of the current billing cycle and do not generate a refund of the period already paid, unless applicable law requires otherwise. Refunds and disputes related to athlete memberships are the gym's responsibility.

ATHLO provides tools to plan workouts, track progress and manage training. Platform content is informational and does not constitute medical advice, diagnosis or treatment. Consult a health professional before starting any exercise program.

You train at your own risk. NEXO does not supervise the physical execution of exercises and is not liable for injuries, health conditions, damages or losses arising from workouts, coach instructions, facilities or services provided by a gym.

Gyms and coaches are responsible for all content they publish in ATHLO: workouts, descriptions, notes, images, videos, links and documents. By uploading content they warrant that they hold the rights needed to use and share it.

The gym retains ownership of its content and grants us a limited license to store, process and display it to authorized users inside the platform. NEXO may remove content that infringes third-party rights or these terms.

When using ATHLO you agree not to:

• Commit fraud or manipulate payments, subscriptions, pricing or platform records.
• Access accounts, data or systems without authorization.
• Scrape, reverse engineer, distribute malware or attempt to disrupt the service.
• Share credentials or let third parties use your account.
• Harass, impersonate, spam or publish illegal or offensive content.
• Use ATHLO for illegal activity or activity contrary to applicable law.

The owner or administrator of each gym decides who receives Administrator or Coach roles within their organization, and is responsible for the actions taken by those accounts: data changes, document delivery, member management, pricing and charges.

NEXO does not supervise a gym's internal decisions and is not liable for misuse of permissions granted by the gym itself.

The gym enters and controls its members' information inside ATHLO. NEXO acts as a technology provider that stores and processes that data on the gym's behalf, under ATHLO's Privacy Policy.

The gym is responsible for having the legal basis and consents required to process its members' data, and for using the platform in a way that respects individual privacy.

ATHLO, its code, design, interface, brand, logos, documentation and systems are the exclusive property of NEXO PR LLC. No ownership is transferred to the user.

You are granted a limited, revocable, non-exclusive and non-transferable license to use ATHLO under these terms while your account is active and in good standing.

ATHLO is provided "as is" and "as available", without warranties of any kind. To the extent permitted by law, NEXO shall not be liable for indirect, incidental, punitive or consequential damages, nor for lost profits, data loss, injuries or economic losses arising from use of the platform, from a gym or coach's services, or from transactions processed by Stripe.

In any case, NEXO's total aggregate liability is limited to the amount actually paid by the user to ATHLO during the twelve (12) months preceding the event giving rise to the claim.

The user, the gym and its administrators and coaches agree to indemnify and hold harmless NEXO PR LLC, its directors, employees and providers against any claim, demand, damage, loss, cost or legal fee arising from their use of the platform, the content they publish, their fitness services, their charges and refunds, or their breach of these terms.

We may update these Terms of Use. When a new version is published, your acceptance will be requested again inside the app. Continued use of ATHLO after accepting constitutes your agreement with the current version.